FREQUENTLY ASKED QUESTIONS:
1. "WHAT IS AN INFINITY DRESS?"
You can create many different styles with this one dress.
Play around with the straps to create the different looks.
2. "WHAT DOES IT MEANS BY ONE SIZE FITS MOST?"
Infinity dress is able to fit a wide range of sizes due to the elastic waistband; able to fit: ~22 to 38 inches waist.
The length of the dress depends on where the waistband is worn.
For shorter ladies you can wear it higher up nearer to the bust and for taller ladies you can wear it at your natural waist.
The straps can be adjusted to fit the different body shapes and can be wrapped tighter or looser depending on the body and style.
3. "HOW DO I WASH IT?"
You can hand wash it using cold water or machine wash in cold water using a netted bag. Hang and dry it naturally, do not throw it into the dryer.
4. "WHAT IF THE COLOUR I WANT IS NO LONGER AVAILABLE?"
Kindly drop us a convo so that we can create a listing for you to place your order.
Currently we're experiencing a high volume of enquiries every day, we are trying our very best to tend to all enquiries in the fastest possible time.
5. "I'VE YET TO RECEIVE MY ORDER AFTER 20 DAYS SINCE IT'S BEEN SHIPPED OUT."
Kindly email us and we will help you check your parcel status and get back to you asap.
6. "WHAT IS THE TRACKING NUMBER OF MY PARCEL?"
Once the parcel is mailed, an email with the tracking details will be sent to you via Etsy. Alternatively you can also track it on your 'Purchases' Page.
7."WHY IS THE COLOUR DIFFERENT ONLINE AND IN REALITY?"
We tried our best to portray the colour as true as possible but it may differ a little due to the settings of the monitors. I would highly recommend you to get a swatch before proceeding to buy the dresses.
8."DO YOU SEND SWATCHES?"
Yes we do, if you'd like to see the fabric swatch, kindly drop us a convo.
No charges for the swatches, we only collect a flat shipping fee of USD$6.
(Can choose up to 5 colors)
9."WHY IS THE SHIPPING SO EXPENSIVE?"
The shipping fee is high as we're located in China, and also the dresses are actually quite heavy. (Postage fee is based on the weight of the parcel)
10."WHERE IS THE INSTRUCTIONS FOR THIS DRESS?"
You can search on on 'Youtube' for some really great and useful tutorials:
11. "IS THE MATERIAL SHEER?"
For lighter colours, it may be a little sheer. Nude undergarments / inner slips are recommended if you're concerned the dress would be sheer.
12."WHY HAVEN'T I RECEIVE THE PARCEL?"
Parcels are mostly via China post, customers usually receive it within 10 - 20 working days (International shipping). However, parcels are subjected to custom clearance, it may take a little longer. If you need the dress urgently, we would highly recommend you to opt for express shipping. Customers from the UK would also like to take note that parcels are more prone to custom delay due to the stringent inspection. All international orders are subjected to custom clearance & also custom / import charges. Please kindly check with your country's custom office on the charges.
13."I WOULD LIKE TO UPDATE THE CHANGE OF DELIVERY ADDRESS."
All orders are mailed to the shipping address as stated on paypal.
It is very important that the correct address is provided. If there's any changes, please kindly drop us a convo immediately indicating the change of address.
14."Refunds and Exchanges."
We want you to be happy with your purchase with us, however if no quantity problem, we do not accept returns due to the high international shipping fees.
Colour : Please note that all products are photographed under natural daylight. But there may be a colour difference due to different monitor resolutions. If you are unsure of the dress colour, please contact us prior to purchasing to confirm the shade of the colour is what you are wanting.
International customers are responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country.
Additional charges for customs clearance must be borne by the recipient;
We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country;
kindly contact your local customs office for further information.